Refund Policy

1. Eligibility for Refunds

To be eligible for a refund under our 60-Day Money-Back Guarantee, please ensure that:

• You purchased MindTrex® directly from our official website (mind-trexx.com).
• You submit your refund request within 60 days from the original date of purchase.
• You return all containers (even if empty or partially used) to our designated returns processing facility.

2. Step-by-Step Return Process

Returning your order for a refund is simple and straightforward. Follow these steps:

1. Contact Support: Reach out to our customer support team via our Contact Us page or email us at support@mind-trexx.com to request a Return Merchandise Authorization (RMA) number.
2. Pack Your Items: Place the MindTrex® bottles (used or unused) securely in a package along with your full name, order ID number, and RMA number.
3. Ship the Package: Mail the package to our returns fulfillment center address provided by our support team. *(Please note: Customers are responsible for return shipping costs).*

3. Refund Processing & Timing

Once your returned package is received, inspected, and verified at our facility, your refund will be processed. A credit will automatically be applied to your original method of payment (credit card, debit card, or PayPal).

Please allow 5 to 10 business days for the credit to reflect on your bank statement or credit card account, depending on your financial institution's processing times.

4. Late or Missing Refunds

If you haven’t received a refund after 10 business days from the confirmation email, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@mind-trexx.com.